Terms & Conditions

Frequently Asked Questions

In the realm of printing, “bleed” refers to the printing that extends beyond the edge where the sheet will be trimmed. Essentially, the bleed is the excess area intended for trimming. This bleed serves as the margin on the side of a document, allowing the printer a small allowance to accommodate paper movement and address design inconsistencies.

For Business Cards, Flyers, Brochures, Stickers, Posters, and Magnets, a 2mm bleed is required on both the inner and outer sides of the cut area.
All Booklets necessitate a 5mm bleed on both the inner and outer sides of the cut area.
For All Signs and Banners, a 1cm bleed on both the inner and outer sides of the cut area is necessary.

If these specifications seem complex, don’t worry. You can visit our “how to add bleeding” page for more detailed information on bleed requirements.

Rest assured, we perform a thorough double inspection and will notify the buyer if there are any issues with the artwork regarding bleeding.

How RGB and CMYK Different

Your computer monitor is composed of pixels, and each pixel can display over 16 million colors within the RGB gamut, which essentially encompasses all colors in light. However, your printer’s capability is limited to reproducing only a few thousand colors due to the principles of absorption and reflection. In simpler terms, the pigments and dyes in the printer absorb unused light colors and reflect back a CMYK combination that closely approximates the actual color. In every instance, the printed result tends to be slightly darker than the image on the screen.

For those new to this subject, the advice above may seem a bit intricate. The key factor is the number of colors available in a particular Color Space. Standard office inkjet printers utilize Cyan, Magenta, Yellow, and Black cartridges – traditional printing inks – and combine these four colors to produce a range of colors. However, the number of distinct colors that can be generated with ink is limited, generally to a maximum of a few thousand.

Computer screens, on the other hand, operate in a different color space known as RGB, where colors are created with light. In broad terms, a computer monitor can display around 16.7 million colors, thanks to the RGB color space.

Remember, you can’t print light. Your printer’s output will always appear darker than the image on your screen. To illustrate, if you draw a circle on a sheet of paper to represent all visible and invisible colors known to modern man, with a black dot in the middle, you’ll get a sense of why colors change. The outer circle represents the RGB gamut, and the inner circle represents the CMYK gamut. As you move from the outer edge of the paper towards the dot in the middle, colors get darker. When you convert RGB colors to CMYK, they are pulled to their nearest CMYK equivalent, resulting in a darker appearance. In essence, you can’t print light, which is why your printer output doesn’t precisely match your screen.

CONFIRMATION:

Please carefully review all details. However, no responsibility will be assumed for any mistakes (wrong typesetting or design) once the artwork has been approved. Artwork cannot be used or sent to another design company before full payment has been received. If you provide your own artwork, please ensure that the size and image quality are correct and ready for printing before making the payment.

COLOURY:

Our printer does not reproduce colors exactly as seen on your monitor. While the image may appear vibrant on the screen, it may not print true to the screen. This is a fundamental truth. Achieving a perfect match is impossible because the image on the screen and the output from your printer are two different entities. The pixels on your screen emit light, while your printer uses dyes and pigments to replicate colors.

Return & Refunds

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Custom order, design or printing item, we do not accept returns because a buyer has changed their mind, wrong artwork approvals or chosen the wrong item.Return postage will be paid by buyer.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sale@ueprint.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@ueprint.com.au.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This website is operated by UE Print. Throughout the site, the terms “we”, “us” and “our” refer to UE Print. UE Print offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall UE Print, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless UE Print and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at sales@ueprint.com.au

Terms of Service

Sticker Installation

Installation, removal, or repositioning of all sticker products, including vinyl stickers, may cause surface damage (e.g., to vehicle paint, walls). We are not responsible for any damages incurred during these processes, whether performed by our company or the client.

Signage and Vehicle Decal Installation

We handle the installation of signage and vehicle decal products.
A tolerance of up to 5mm is allowed for alignment or placement discrepancies. Any issues within this tolerance will not be corrected.

Color Discrepancies

Color variations up to 10% from the provided reference may occur due to material and equipment differences.
We are not liable for color discrepancies within the 10% tolerance range.
Color matching services are not offered, though printed samples can be provided for reference.

By using our services, clients acknowledge and agree to these terms. Exceptions must be documented in writing by both parties. Clients are responsible for thoroughly reviewing and approving proofs and samples before production. We are not liable for issues within the specified tolerances.

The material you wish to photocopy, print, or digitalize (either by yourself or through us) may be subject to copyright. Please ensure you have the appropriate rights or permission. As a printing service provider, we are not legally responsible for customer misconduct. Clients are fully responsible for the legal implications of their materials, including text and images. UE Print does not assume liability for copyright infringements.

We will not print materials that include:

Counterfeit currency or money production.

Sexually explicit or pornographic content, including child pornography.
Defamatory, discriminatory, or hate-inciting content.
Content exploiting minors.
Depictions of unlawful acts, animal cruelty, or extreme violence, including religious assaults.
Fraudulent or dubious money-making schemes.
Depictions of drug abuse or bomb-making instructions.
Content violating privacy or revealing confidential information.

Force Majeure Events
Our 24-hour turnaround time is subject to delays caused by factors beyond our control, such as machine maintenance, power outages, natural disasters, or any other force majeure events.
Notification of Delays
In the event of unforeseen circumstances, UE Print Australia will promptly inform customers of any delays affecting the turnaround time.
Alternative Solutions
In cases of force majeure, we will explore alternative options to minimize delays and fulfill the order as soon as possible.
Extended Turnaround Time
Force majeure events may necessitate an extended turnaround time. Customers will be informed of the revised schedule accordingly.
Quality Assurance
Despite unforeseen events, we remain committed to maintaining the highest quality standards. Any additional time required for quality assurance will not compromise the final product.
Communication Protocol
Customers will receive regular updates on the progress of their orders, especially when force majeure events impact the normal workflow.
Refund Policy
In rare cases where force majeure events significantly impact our ability to fulfill an order within a reasonable timeframe, customers may be eligible for a partial refund or alternative compensation.
Customer Understanding
Customers acknowledge that force majeure events are unpredictable and agree to exercise understanding and flexibility during such circumstances.
Revised Timeline Agreement
In cases of force majeure, a mutually agreed-upon revised timeline for order completion will be established between UE Print Australia and the customer.
Continued Service Commitment
UE Print Australia reaffirms its commitment to providing the fastest possible service, even during force majeure events, and will actively work to minimize any inconvenience caused.

By placing an order with us, you acknowledge and agree to these terms, including the force majeure clause. UE Print Australia reserves the right to update or modify these terms at any time without prior notice.

Standard Shipping Options

UE Print Australia offers both paid and free shipping services.

Standard shipping uses Aramex (formerly Fastway), Courier Please, or Australia Post standard parcel services.

Delivery times are based on carrier estimates. Please refer to each carrier’s website for current delivery timelines.

We do not guarantee delivery times and are not liable for any delays. We only guarantee the agreed delivery timeframe, which refers to the time the product is ready for shipment.

Expedited Shipping for Urgent Orders
- For urgent needs, contact our customer service team before ordering.
- We can arrange expedited courier services at actual cost.
- Despite some couriers offering guaranteed delivery times, we cannot take responsibility for delays due to human or unforeseen factors.
- We do not offer free or discounted reprints or re-shipments for delayed deliveries.

Shipping Insurance
- All shipments are insured up to their full value.
- If a package is lost, we will assist in filing a claim with the courier.
- Any delays due to the claims process are the customer’s responsibility; please contact our team to discuss possible solutions if needed.

We are not liable for any extra charges or delays due to discrepancies in shipping details.

Customer-Arranged Shipping

If you choose to arrange your own courier, we will provide package dimensions and weight after production.

You may send us a prepaid shipping label to attach to the package.

Ensure that label specifications match our provided dimensions and weight, and that shipping details are correct.

By placing an order or using our services on this website, you acknowledge that you have read, understood, and agree to the following terms and conditions set forth by UE Print:

Terms of Service: Includes general conditions, usage rules, and service policies.
Online Store Conditions: Age and legal compliance requirements.
Policies on Service Modifications, Billing, and Account Information Accuracy.
Disclaimer of Warranties and Limitation of Liability.
Content Restrictions and Prohibited Uses.
Shipping Terms: Covers standard and expedited shipping options, shipping insurance, and customer-arranged shipping.
Force Majeure Clause: Service commitments during production or shipping delays caused by unforeseen events.

By placing an order or using our services, you agree to these terms and accept any periodic updates. Any violation of these terms may result in termination of services without prior notice.